Hospitality & retail

Service charge distribution, tips, shift work, daily/casual workers, split shifts, uniform & training costs.

Service charge, tips, and casual shifts: the hospitality & retail rules people get wrong

Service charge belongs to the business, not any one worker, and no law dictates how it's split. Tips are separate and voluntary. Uniform costs generally can't just be deducted from pay. Casual and daily-wage staff keep the same core rights as everyone else.